Strategic Account Manager (Tampa, FL or Atlanta, GA)

Superior Group of Companies™, formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. It provides customized support for each of its divisions through its shared services model.

Fashion Seal Healthcare®, HPI™ and CID Resources are signature uniform brands of Superior Group of Companies. Each is one of America’s leading providers of uniforms and image apparel in the markets it serves. They specialize in innovative uniform program design, global manufacturing, and state-of-the-art distribution. Every workday, more than 6 million Americans go to work wearing a uniform from Superior Group of Companies.

JOB SUMMARY

The account manager oversees, coordinates and executes strategic activities to support designated program accounts.

ROLE AND RESPONSIBILITIES

Customer Support/ Retention Activities

  • Maintains and regularly updates customer data base
  • Performs sales activities and follow ups:
  • Reviews PAR reports regularly to ensure customer satisfaction sets meeting with ownership and client
  • Performs customer retention and recovery activities
  • Interacts with Purchasing and Production to ensure accurate and timely order fulfillment
  • Evaluates information and customer feedback to determine feasibility of adding or eliminating products.
  • Interacts regularly with outside contacts and conducts site appointments in support of national efforts

Marketing

  • Plans and executes program awareness activities
  • Monitors the results of such efforts

Team Selling

  • Consults and plans with VP of National Accounts when needed
  • Informs VPNA or ownership of contract expiration and/or changes
  • Conducts customer awareness activities where needed
  • Continuously improves upon each programs’ KPls within the PAR
  • Manages timelines and project-related activities and KPIs
  • Consistently receives client satisfaction scores from accounts’ key contacts (based on surveys and acting Account Executive feedback)
  • Other duties/responsibilities as assigned

QUALIFICATIONS

REQUIRED EDUCATION/SKILLS/EXPERIENCE

  • High School Diploma required, Bachelor’s Degree preferred
  • 5+ years of experience as an Account Manager
  • Previous sales experience required
  • Ability to interact with various department levels.
  • Excellent attention to detail and thoroughness
  • Microsoft Office experience, Excel proficiency

COMPETENCIES

  • Service Focus — emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer.
  • Influence and Persuasion – use tactics to persuade others to take a specific course of action and establish credibility to sustain the respect of others.
  • Relationship Building – develop long term professional relationships with others and excel at building and maintaining friendly interactions, establishing credibility and building rapport with individuals or networks of contacts.
  • Active listening – enhance mutual understanding in communicating with others by expressing genuine interest in the content and meaning of others messages. They ask clarifying questions to ensure understanding and to get more information and rephrase what is said to check meaning and interpretation.
  • Time Management – able to manage multiple responsibilities by being organized and keeping on top of important time sensitive tasks

 

**Along with a generous Compensation Package, the company offers an excellent Benefits Package, including Medical, Dental, a Defined Contribution Plan (e.g. 401(k)), Life Insurance, Long Term Disability, a Flexible Spending Account and Paid Maternity/Paternity Leave.

 

EOE AA M/F/Vet/Disability

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law.

 

Location: 10055 Seminole Blvd. Seminole, FL 33772

Phone: 727-397-9611

Email: [email protected]

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It’s rewarding working at a place that gives back in so many ways. Superior Uniform is part of the Adopt-A-Shore program and has been hosting on-site blood drives since 1987! Participating in these activities really makes me feel like part of a great team.

I’ve been a part of the Superior family for six years… and appreciate all of the extras offered. Like an on-site Yoga class, a walking program and monthly wellness and nutrition seminars. It feels good knowing I’m important to the company as a person.

The average employee tenure at Superior Group of Companies is 15 years and I’ve personally been part of the Superior Group of Companies family for 14 years. I am delighted to work for a company that provides such great job stability for their employees.

I’m proud to be part of such a wildly diverse team of talent. No matter how different our backgrounds and skill sets might be, each of us is appreciated for our contribution to our common goals. To me, that is truly the meaning of teamwork.

Superior is a publicly traded company who does business nationally… but here I’m not just a number. The opportunity for career enrichment is unlimited and my ideas are taken seriously.

Fashion Seal Healthcare provides cutting edge uniform programs and image apparel for our customers. It makes me proud to be part of a company that continually strives for apparel innovation, and is recognized for it within the textile industry.

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