Remote Customer Service Representative (must live in Florida)

The Office Gurus® is a global provider of custom call and contact center support. As a true strategic partner, The Office Gurus implements customized solutions for its customers in order to accelerate their growth and improve their customers’ service experiences.

As a Customer Service Representative you will be making outbound calls to prospective students who’ve inquired online about music, entertainment or arts degree programs.

Responsibilities:

  • Manage large outbound phone calls in a timely manner
  • Deliver prepared script to confirm the student’s interest and degree choice
  • Transfer callers to enrollment counselor once information is confirmed
  • Meet personal qualitative and quantitative targets
  • Other Duties/responsibilities as assigned

Required Education/Skills/Experience

  • High School Diploma or GED required
  • PC proficiency
  • Ability to manipulate a Zoiper softphone system
  • Ability to navigate client-based software systems

Key Competencies:

  • Service Focus — placing emphasis on creating customer loyalty by continually enhancing the customer experience; having the capacity to identify and understand the needs of customers, manage expectations and prioritize meeting and exceeding those needs
  • Accountability — taking responsibility for one’s own performance and accepting full ownership of issues, problems and opportunities, regardless of the source
  • Composure and resiliency — dealing effectively with pressure, maintaining focus, intensity, optimism and persistence, even under adversity; recovering quickly from setbacks, rejections and conflicts, and maintaining self-control in the face of hostility or provocation
  • Professionalism — setting high standards and serving as a role model for work performance, ethical conduct and respect for others; consistently conducting one’s self in a manner that is aligned with generally accepted values, and within the guidelines and best practices of one’s chosen profession
  • Time management — completing all work tasks in a timely manner, while remaining responsive enough to react to competing demands and shifting priorities; managing multiple responsibilities while being organized, keeping on top of important, time-sensitive tasks and performing all work accurately
  • Communicating — providing the information required by others in a concise, direct and unambiguous way; perceiving how one’s message affects the receiver, and striving to ensure that the receiver clearly understands the specifics and function of the message

 

 

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law.

 

**Along with a generous Compensation Package, the company offers Bonus Eligibility and an excellent Benefits Package, including Medical, Dental and Vision, a Defined Contribution Plan (e.g. 401(k)), Life Insurance, Long Term Disability, and a Flexible Spending Account.

 

 

Location: 10055 Seminole Blvd. Seminole, FL 33772

Phone: 727-397-9611

Email: [email protected]

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It’s rewarding working at a place that gives back in so many ways. Superior Uniform is part of the Adopt-A-Shore program and has been hosting on-site blood drives since 1987! Participating in these activities really makes me feel like part of a great team.

I’ve been a part of the Superior family for six years… and appreciate all of the extras offered. Like an on-site Yoga class, a walking program and monthly wellness and nutrition seminars. It feels good knowing I’m important to the company as a person.

The average employee tenure at Superior Group of Companies is 15 years and I’ve personally been part of the Superior Group of Companies family for 14 years. I am delighted to work for a company that provides such great job stability for their employees.

I’m proud to be part of such a wildly diverse team of talent. No matter how different our backgrounds and skill sets might be, each of us is appreciated for our contribution to our common goals. To me, that is truly the meaning of teamwork.

Superior is a publicly traded company who does business nationally… but here I’m not just a number. The opportunity for career enrichment is unlimited and my ideas are taken seriously.

Fashion Seal Healthcare provides cutting edge uniform programs and image apparel for our customers. It makes me proud to be part of a company that continually strives for apparel innovation, and is recognized for it within the textile industry.

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