Inside Sales/Account Manager (Coppell, TX)

Inside Sales/Account Manager (Coppell, TX)


The Inside Sales Account Manager is responsible for achieving budgeted sales by managing and working with CID customers and Account Executives in the assigned region. The Inside Sales team works predominately with existing accounts, but also with prospective accounts on occasion


  • Contacts existing customers to: build replenishment and seasonal programs, identifies and initiates follow up on new product opportunities, maintain the CID relationship and grow accounts to meet established sales targets; provides continuous support to sales team in order to help achieve maximum sales potential
  • Builds strong relationships with and support structure for accounts within the region
  • Increases sell-in and sell-through by working with TSM and internal stakeholders to prepare, plan and deliver a clear comprehensive merchandising presentation on a seasonal basis
  • Prepares, maintains and distributes weekly report of account activity and planning initiatives to sales leaders
  • Communicates regularly with Customer Service and Sales teams and partners on accounts to provide solutions to customers
  • Actively partners with departments such as Design Customer Care, Marketing and/or Finance to ensure we deliver an outstanding customer experience; continuously reviews information on new and existing product lines and educates customers on available products/solutions
  • Represents Inside Sales at trade shows and/or corporate events as needed



  • Minimum of 5 years’ experience in Inside Sales
  • Bilingual – English and Spanish
  • History of sales target achievement
  • Possesses knowledge of organizational strategies and techniques
  • Able to create and understand data, then communicate the desired plan based on that data
  • Experience with Salesforce and ecommerce platforms is a plus
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Desire to embrace new technology and hold a curiosity on its application to current and future work


  • Relationship Building – Salespeople in Account Development build effective long-term professional interactions with others based on trust: trust that they will always work toward the best interest of those involved and that they are sufficiently competent to provide positive results.
  • Active Listening – They enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others’ messages.
  • Information Seeking – They are driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future.
  • Influence and Persuasion – Salespeople in Account Development are effective in persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.
  • Negotiating – They identify key bargaining points for all parties and work effectively toward win-win solutions. Composure and Resiliency – They are able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. They have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.
  • Organizational Savvy – They gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships.
  • Time Management – They focus on completing all work tasks in a timely manner while remaining responsive enough to react to competing demands and shifting priorities. They are able to manage multiple responsibilities while being organized, keeping on top of important time-sensitive tasks, and performing all work accurately.

**Along with a competitive compensation package, the company offers an excellent benefits package, including Medical, Dental, a defined contribution plan (e.g. 401(k)), life insurance, long term disability, a flexible spending account (FSA) and paid maternity/paternity leave.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law.