E-Commerce Project Manager — Remote

Superior Group of Companies™, formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. It provides customized support for each of its divisions through its shared services model.

Fashion Seal Healthcare®, HPI™ and CID Resources are signature uniform brands of Superior Group of Companies. Each is one of America’s leading providers of uniforms and image apparel in the markets it serves. They specialize in innovative uniform program design, global manufacturing, and state-of-the-art distribution. Every workday, more than 6 million Americans go to work wearing a uniform from Superior Group of Companies.

JOB SUMMARY

The e-Commerce Project Manager develops and executes strategic ecommerce projects that support SGC’s goals and initiatives, and delivers the projects on time, on budget, and meeting key KPIs.  This role is a key liaison between the account management, customer service, marketing and executive teams.

ROLE AND RESPONSIBILITIES

  • Coordinates website modifications, maintenance, and troubleshooting for SGC’s 130+ ecommerce websites
  • Assists with new and existing client website functionality implementation and testing
  • Communicates with account management, customer service, executives and within the IT department including the ecommerce manager and development teams to maintain schedules
  • Manage e-commerce functions including, but not limited to, optimizing conversion, updating site content, managing pages and products, maintaining inventory levels, and overseeing user flow/customer experience
  • Oversee the digital customer experience including, but not limited to, supporting order lookup and customer service inquiries, coordinating transactional and relationship emails, providing FAQs, overseeing digital properties and managing all post-transactional activities
  • Work with e-commerce manager to identify the success criteria of projects, benchmark KPIs, and measure success against identified KPIs
  • Leads development of project plans, process flow diagrams, use cases, current/future state diagrams, and functional and technical requirements
  • Independently ensure the successful implementation of projects including and managing timelines, scopes, budgets, communications, quality, issues, risks, critical paths, and resource constraints
  • Monitor and measure project processes and activities to identify and communicate potential issues, risks or problems in a timely fashion and provide corrective action options and drive to resolution
  • Prepare launch go/no go checklists and create contingency plans
  • When needed, negotiate project priorities and workload with internal stakeholders and team members
  • Perform post project review and lessons learned
  • Keep up to date on current e-commerce trends and opportunities

QUALIFICATIONS

REQUIRED EDUCATION/SKILLS/EXPERIENCE

  • Minimum of 3 years’ experience as a PM on large projects dealing with cross-functional teams, complex processes, and multiple technical platforms
  • Strong understanding of current e-commerce trends and best practices
  • Experience developing project plans, process diagrams, use cases, functional and technical requirements
  • Strong background in Digital e-commerce
  • Familiarity with programming languages such PHP, C# or .NET preferred

COMPETENCIES

  • Process Management – taking a systematic approach in contributing to making the company’s workflow more effective, efficient and capable of adapting to an ever-changing environment
  • Quality Focus – ensuring that all work in one’s own area of the business, throughout the organization, by vendors, suppliers, etc. is performed with excellence and to high standards for quality and integrity
  • Planning and Priority Setting – identifying the priorities, processes, and practical actions that are necessary to achieve an objective or an idea. This requires developing detailed action or project plans, including objectives, accountabilities, time frames, standards, review stages, and contingencies
  • Information Seeking – being driven by an underlying curiosity and desire to know more about things, people or issues; this involves going beyond routine questions and includes digging or pressing for exact information, resolving discrepancies by asking a series of questions, or conducting less focused environmental scanning for opportunities or miscellaneous information that may be used in the future
  • Communicating – providing the information required by others in a concise, direct, and unambiguous way; perceiving how the message affects the receiver and striving to ensure that the receiver clearly understands the specifics and function of the message
  • Negotiating – identifying key bargaining points for all parties and working effectively toward win-win solutions.
  • Organizational Savvy – gathering and accurately assessing information related to the organization’s formal and informal communication channels and power relationships

 

 

**Along with a generous Compensation Package, the company offers an excellent Benefits Package, including Medical, Dental, a Defined Contribution Plan (e.g. 401(k)), Life Insurance, Long Term Disability and a Flexible Spending Account.

 

 

EOE AA M/F/Vet/Disability

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law.

Location: REMOTE

Phone: 727-397-9611

Email: [email protected]

Apply Now

It’s rewarding working at a place that gives back in so many ways. Superior Uniform is part of the Adopt-A-Shore program and has been hosting on-site blood drives since 1987! Participating in these activities really makes me feel like part of a great team.

I’ve been a part of the Superior family for six years… and appreciate all of the extras offered. Like an on-site Yoga class, a walking program and monthly wellness and nutrition seminars. It feels good knowing I’m important to the company as a person.

The average employee tenure at Superior Group of Companies is 15 years and I’ve personally been part of the Superior Group of Companies family for 14 years. I am delighted to work for a company that provides such great job stability for their employees.

I’m proud to be part of such a wildly diverse team of talent. No matter how different our backgrounds and skill sets might be, each of us is appreciated for our contribution to our common goals. To me, that is truly the meaning of teamwork.

Superior is a publicly traded company who does business nationally… but here I’m not just a number. The opportunity for career enrichment is unlimited and my ideas are taken seriously.

Fashion Seal Healthcare provides cutting edge uniform programs and image apparel for our customers. It makes me proud to be part of a company that continually strives for apparel innovation, and is recognized for it within the textile industry.

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