Customer Service Representative — Call Center

Superior Group of Companies™,formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. It provides customized support for each of its divisions through its shared services model.

The Office Gurus® is a global provider of custom call and contact center support. As a true strategic partner, The Office Gurus implements customized solutions for its customers in order to accelerate their growth and improve their customers’ service experiences.

Position:    Customer Service Agent

Status:        Non-Exempt

Objective:  As a Customer Service or Sales Representative you are the main point of contact for our valued customers. You will be a liaison between our company and its current and potential customers.

Responsibilities:

  • Manage large amounts of inbound/outbound phone calls in a timely manner
  • Deliver prepared sales scripts to persuade potential customers to purchase a product or service
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Meet personal qualitative and quantitative targets
  • Stay updated with the knowledge of each service, product and promotion
  • Other Duties/responsibilities as assigned

Key Competencies:

  • Excellent critical thinking skills
  • Excellent communication, accuracy and professional
    telephone skills
  • Ability to remain calm under pressure and handle the customer’s requests and questions in the face of adversity
  • Ability to work scheduled hours without excessive absenteeism
    Self-motivated with an excellent work ethic and ability to work in a fast paced team environment
  • Proven track record of sound judgment, a sense of urgency, and decision making ability
  • Ability to adhere to client sales strategy and quality guidelines
  • Ability to work well in a team environment

Required Education/Skills/Experience

  • High School Diploma or GED required
  • PC proficiency
  • Ability to manipulate a Zoiper softphone system
  • Ability to navigate client-based software systems

 

**Along with a generous Compensation Package, the company offers Bonus Eligibility and an excellent Benefits Package, including Medical, Dental and Vision, a Defined Contribution Plan (e.g. 401(k)), Life Insurance, Long Term Disability, and a Flexible Spending Account.

 

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law

Location: 10055 Seminole Blvd. Seminole, FL 33772

Phone: 727-397-9611

Email: info@superiorgroupofcompanies.com

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It’s rewarding working at a place that gives back in so many ways. Superior Uniform is part of the Adopt-A-Shore program and has been hosting on-site blood drives since 1987! Participating in these activities really makes me feel like part of a great team.

I’ve been a part of the Superior family for six years… and appreciate all of the extras offered. Like an on-site Yoga class, a walking program and monthly wellness and nutrition seminars. It feels good knowing I’m important to the company as a person.

The average employee tenure at Superior Group of Companies is 15 years and I’ve personally been part of the Superior Group of Companies family for 14 years. I am delighted to work for a company that provides such great job stability for their employees.

Our nearly 95 years of success has been driven by surrounding ourselves with highly-skilled, dedicated professionals. Our team members truly embody our corporate values of quality, integrity, loyalty and teamwork.

I’m proud to be part of such a wildly diverse team of talent. No matter how different our backgrounds and skill sets might be, each of us is appreciated for our contribution to our common goals. To me, that is truly the meaning of teamwork.

Superior is a publicly traded company who does business nationally… but here I’m not just a number. The opportunity for career enrichment is unlimited and my ideas are taken seriously.

Fashion Seal Healthcare provides cutting edge uniform programs and image apparel for our customers. It makes me proud to be part of a company that continually strives for apparel innovation, and is recognized for it within the textile industry.

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