Customer Service Agent — WORK FROM HOME (must reside in Florida)

HOME WARRANTY CUSTOMER CARE WORK WFH

At The Office Gurus (TOG), we’ve got a place for you! The Office Gurus headquartered in Seminole, Florida is NOT your typical call center!! We make sure we provide the tools and the path to have a successful career. We know once you check us out, you’ll agree . . . TOG is the best job in town!!

We have an amazing opportunity to fill 50 plus Work at Home customer care positions.

As a GURU, you will be providing customer service support to a nationally well-known home warranty company. You will support customers with filing a home warranty claim or following up on an existing claim and offering add on services and products.

We are proud to offer:

  • Full time & Convenient hours
  • Medical and Dental insurance benefits
  • Paid time off
  • Retirement program

Must like talking to people … that’s what we do!! Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. Join us and share your passion at a forward-thinking company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at TOG!!

Responsibilities:

  • Provide a professional and respectful experience to each customer on a daily basis
  • Ensure accuracy in account documentation
  • Follow stand operating procedures and policies as an employee of The Office Gurus
  • Anticipate customer needs and strive for first call resolution

Qualifications & Requirements:

  • Ability to work in a quiet dedicated work space environment
  • Must reside in Florida
  • Minimum internet requirements of 20mbps download speed (screenshot of speed test submitted with resume)
  • Experience in a call center is great but not mandatory
  • Enjoy helping people
  • Self-motivated with an excellent work ethic and ability to work in a fast-paced team environment.
  • PC proficiency
  • Ability to adhere to client strategy and quality guidelines
  • Aptitude for problem solving
  • Plumbing, HVAC, Electrical, Appliance, Pool trade and/or Home Warranty or Real Estate experience is a plus
  • Working knowledge of Microsoft Office and Windows based programs
  • 35 pwm (minimum)

Work From Home – How does it work?

  • TOG will provide you with the equipment! –2 Monitors, PC, Headset, Keyboard & Mouse
  • YOU provide the internet. We are looking for 20mbps speeds – if you have a broadband connection you are good to go (no DSL or satellite … those will struggle).

Work Schedule:

  • You will have a schedule that fulfills 40 hours across Monday thru Sunday, we are asking for either a Saturday or Sunday (both if that works for you!) and Monday to be a part of your schedule. There are two seasons for this industry, peak and non-peak season where the HOO vary by just an hour.
  • Peak season – May thru September
  • Monday thru Friday 8 am – 10 pm EST. (during non-peak, 9 pm is close of business day)
  • Saturday 9 am – 7 pm EST. Sunday 10 am – 6:30 pm EST.

How do I apply? IT’S SUPER EASY!

  • First, make sure your internet speeds are acceptable! Go to https://www.speedtest.net/ Click GO, and once the test is performed, take a screenshot of your results.
  • Next, send the screenshot of your results PLUS your resume to [email protected]

 

The Office Gurus is a wholly owned subsidiary of Superior Group of Companies. Superior Group of Companies™, formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. Visit www.superiorgroupofcompanies.com or www.TheOfficeGurus.com for more information.

 

 

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law.

 

Location: 10055 Seminole Blvd. Seminole, FL 33772

Phone: 727-397-9611

Email: [email protected]

It’s rewarding working at a place that gives back in so many ways. Superior Uniform is part of the Adopt-A-Shore program and has been hosting on-site blood drives since 1987! Participating in these activities really makes me feel like part of a great team.

I’ve been a part of the Superior family for six years… and appreciate all of the extras offered. Like an on-site Yoga class, a walking program and monthly wellness and nutrition seminars. It feels good knowing I’m important to the company as a person.

The average employee tenure at Superior Group of Companies is 15 years and I’ve personally been part of the Superior Group of Companies family for 14 years. I am delighted to work for a company that provides such great job stability for their employees.

I’m proud to be part of such a wildly diverse team of talent. No matter how different our backgrounds and skill sets might be, each of us is appreciated for our contribution to our common goals. To me, that is truly the meaning of teamwork.

Superior is a publicly traded company who does business nationally… but here I’m not just a number. The opportunity for career enrichment is unlimited and my ideas are taken seriously.

Fashion Seal Healthcare provides cutting edge uniform programs and image apparel for our customers. It makes me proud to be part of a company that continually strives for apparel innovation, and is recognized for it within the textile industry.

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