Client Services Manager (Seminole, FL)

Superior Group of Companies™, formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. It provides customized support for each of its divisions through its shared services model.

Fashion Seal Healthcare®, HPI™ and CID Resources are signature uniform brands of Superior Group of Companies. Each is one of America’s leading providers of uniforms and image apparel in the markets it serves. They specialize in innovative uniform program design, global manufacturing, and state-of-the-art distribution. Every workday, more than 6 million Americans go to work wearing a uniform from Superior Group of Companies.

JOB SUMMARY

The Client Services Manager is responsible for the management of all tasks relating to the sales, relationship management, administration and corporate customer service of the assigned accounts. This role partners with the sales representatives and customers on all incoming opportunities, pricing opportunities, design projects, product development and program implementation.  The Client Services Manager acts as the Project Manager and orchestrates information to and from several departments including: Design, Purchasing, Legal, Marketing, Customer Care, Distribution and Sourcing.

ROLE AND RESPONSIBILITIES

  • Supports internal teams as the primary point of contact in all matters related to customer account
  • Continually fosters growth of the customer relationship through proactive communication and reliable execution of customer requirements
  • Develops a consultative relationship with customers, sales teams and executive sponsors
  • Manages the internal process of setting up customer accounts and programs which includes: coordinating between teams, setting and communicating deadlines, monitoring the program’s progress and constantly ensuring that the customers’ needs and objectives are being met
  • Communicates activity and project progress to all stakeholders
  • Manages multiple projects simultaneously and in various stages of development
  • Forecasts and tracks key account metrics
  • Maintains close contact with Customer Care, monitoring service levels, and advising them concerning program changes.
  • Administers customer contracts and pricing
  • Works with Inventory Management on existing and new product planning and advising on any upcoming demand changes.
  • Initiates, executes and manages field marketing and promotion programs.
  • Focuses on continuous improvement of program items, program management, marketing materials and customer service.

QUALIFICATIONS

REQUIRED SKILL/EDUCATION/EXPRIENCE

  • High school diploma or equivalent required, Associate’s degree preferred
  • Minimum of 5 years account management/customer care experience, delivering client-focused solutions based on customer needs including national / major accounts (e.g. mass, department store, specialty chains, ecommerce and marketplaces)
  • Experience presenting effectively to all levels of the organization
  • Experience successfully managing multiple projects simultaneously and prioritizing competing tasks
  • Understanding of marketing, measurement and analytics, and process for ecommerce product setup and receiving bulk or drop ship orders
  • Excellent verbal and written communications skills
  • Proficiency with MS Office (Excel, PowerPoint, Word)
  • Must be self-motivated and able to thrive in a results-driven environment
  • Critical thinking and problem solving skills
  • Keen attention to detail and adherence to deadlines

COMPETENCIES

  • Service Focus – placing great emphasis on creating customer loyalty be ensuring the highest value of service is always provided and by delivering on commitments to the customer
  • Influence and Persuasion – Using tactics to persuade others to take a specific course of action and establishing credibility to sustain the respect of others
  • Relationship Building – Developing long-term, professional relationships with others and exceling at building and maintaining friendly interactions, establishing credibility and building rapport with individuals or networks of contacts
  • Professionalism – Meticulously adhering to values such as courtesy, respect, honesty and responsibility in all dealing with peers, managers, customers, partners, members of the community and other stakeholders
  • Active Listening – Enhancing mutual understanding in communicating with others by expressing genuine interest in the content and meaning of others’ messages. Asking clarifying questions to ensure understanding and to get more information, and rephrasing what is said to check meaning and interpretation
  • Time Management – Managing multiple responsibilities by being organized and keeping on top of important and time-sensitive tasks

**Along with a generous Compensation Package, the company offers an excellent Benefits Package, including Medical, Dental, a Defined Contribution Plan (e.g. 401(k)), Life Insurance, Long-Term and Short-Term Disability and a Flexible Spending Account.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law.

Location: 10055 Seminole Blvd. Seminole, FL 33772

Phone: 727-397-9611

Email: [email protected]

Apply Now

It’s rewarding working at a place that gives back in so many ways. Superior Uniform is part of the Adopt-A-Shore program and has been hosting on-site blood drives since 1987! Participating in these activities really makes me feel like part of a great team.

I’ve been a part of the Superior family for six years… and appreciate all of the extras offered. Like an on-site Yoga class, a walking program and monthly wellness and nutrition seminars. It feels good knowing I’m important to the company as a person.

The average employee tenure at Superior Group of Companies is 15 years and I’ve personally been part of the Superior Group of Companies family for 14 years. I am delighted to work for a company that provides such great job stability for their employees.

I’m proud to be part of such a wildly diverse team of talent. No matter how different our backgrounds and skill sets might be, each of us is appreciated for our contribution to our common goals. To me, that is truly the meaning of teamwork.

Superior is a publicly traded company who does business nationally… but here I’m not just a number. The opportunity for career enrichment is unlimited and my ideas are taken seriously.

Fashion Seal Healthcare provides cutting edge uniform programs and image apparel for our customers. It makes me proud to be part of a company that continually strives for apparel innovation, and is recognized for it within the textile industry.

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