Client Services Manager (Account Management)

Superior Group of Companies, formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. It provides customized support for each of its divisions through its shared services model.

Fashion Seal Healthcare®, HPI and CID Resources are signature uniform brands of Superior Group of Companies. Each is one of America’s leading providers of uniforms and image apparel in the markets it serves. They specialize in innovative uniform program design, global manufacturing, and state-of-the-art distribution. Every workday, more than 6 million Americans go to work wearing a uniform from Superior Group of Companies.

JOB SUMMARY

The Client Service Manager oversees, coordinates and executes strategic activities for support small program accounts.

ROLES AND RESPONSIBILITIES
  • Build and maintain strong, long-lasting relationships with all corporate-level customer decision makers, influencers and stakeholders, providing a single point of contact for all corporate customer needs and requests. 
  • Provide project management, including project planning, task management, timelines and status reports. Initiate requests, and coordinate with all internal departments and resources, to assure customer needs and requests are completed in a timely fashion.
  • Identify, drive and close sales penetration opportunities.
  • Construct cost-sell analysis and provide strategic pricing.
  • Maintain close contact with internal team members to monitor service levels, call trends and program changes or demand changes
  • Initiates, executes and manages field marketing and promotion programs. 
  • Properly maintain Salesforce.com account, contact, opportunity and activity information, including inputting and updating monthly sales forecasts.
  • Focus on continuous improvement of program items, program management, marketing materials and customer service.
  • Other Duties/Responsibilities as assigned.  
QUALIFICATIONS
REQUIRED SKILL/EDUCATION/EXPERIENCE 
  • Associates Degree required, Bachelor’s Degree preferred
  • 3+ years of experience in account management role, dealing with products and multiple SKUs
  • Microsoft Office experience, Excel proficiency  
COMPETENCIES 
  • Service Focus – placing emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer.
  • Influence and Persuasion – using tactics to persuade others to take a specific course of action and establish credibility to sustain the respect of others.
  • Relationship Building – developing long-term professional relationships with others and exceling at building and maintaining friendly interactions, establishing credibility and building rapport with individuals or networks of contacts.
  • Active listening – enhancing mutual understanding in communicating with others by expressing genuine interest in the content and meaning of others messages. Asking clarifying questions to ensure understanding and to get more information and rephrase what is said to check meaning and interpretation. 
  • Time Management – ability to manage multiple responsibilities by being organized and keeping on top of important time-sensitive tasks.
  • Professionalism — Meticulously adhering to values such as courtesy, respect, honesty and responsibility in all dealings with peers, managers, customers, partners, members of the community and other stakeholders
  • Interpersonal Sensitivity – relating effectively to other people, sensing the impact of their own behavior upon others, and modifying their approach in order to achieve productive outcomes. 
  • Accountability – Taking responsibility for their own performance and accepting full ownership of issues, problems, and opportunities, regardless of the source. 
  • Information Seeking – driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future.
  • Negotiating — ability to identify key bargaining points for all parties and work effectively toward win-win solutions.
  • Composure and Resiliency – ability to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Having the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.   

**Along with a generous Compensation Package, the company offers an excellent Benefits Package, including Medical, Dental, a Defined Contribution Plan (e.g. 401(k)), Life Insurance, Long Term Disability, a Flexible Spending Account and Paid Maternity/Paternity Leave.

 

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law.

Location: 745 Goddard Ct. Alpharetta, GA 30005

Phone: 727-397-9611

Email: info@superiorgroupofcompanies.com

Apply Now

It’s rewarding working at a place that gives back in so many ways. Superior Uniform is part of the Adopt-A-Shore program and has been hosting on-site blood drives since 1987! Participating in these activities really makes me feel like part of a great team.

I’ve been a part of the Superior family for six years… and appreciate all of the extras offered. Like an on-site Yoga class, a walking program and monthly wellness and nutrition seminars. It feels good knowing I’m important to the company as a person.

The average employee tenure at Superior Group of Companies is 15 years and I’ve personally been part of the Superior Group of Companies family for 14 years. I am delighted to work for a company that provides such great job stability for their employees.

Our nearly 95 years of success has been driven by surrounding ourselves with highly-skilled, dedicated professionals. Our team members truly embody our corporate values of quality, integrity, loyalty and teamwork.

I’m proud to be part of such a wildly diverse team of talent. No matter how different our backgrounds and skill sets might be, each of us is appreciated for our contribution to our common goals. To me, that is truly the meaning of teamwork.

Superior is a publicly traded company who does business nationally… but here I’m not just a number. The opportunity for career enrichment is unlimited and my ideas are taken seriously.

Fashion Seal Healthcare provides cutting edge uniform programs and image apparel for our customers. It makes me proud to be part of a company that continually strives for apparel innovation, and is recognized for it within the textile industry.

Place Your Brand In Superior Hands

Connect With Us