BPO Sales Manager

Superior Group of Companies™, formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. It provides customized support for each of its divisions through its shared services model.

The Office Gurus® has risen to become one of the leading global BPO companies. Businesses in all industries find that in-house call centers and customer service teams can be expensive and time-consuming to manage. We make the process easy with superior customer support outsourcing solutions that will keep your business operations streamlined and your customers happy.

JOB SUMMARY

The TOG Sales Manager leads a team of sellers, supporting them in closing the sale or taking over the close process for them as needed.  The primary responsibility of this role is to finalize deals with customers while managing the sales people who cold-call, develop and nurture business relationships.

WHAT YOU WILL DO

  • Leading and developing a new team of Sales Development Representatives (SDR’s) and ensuring their effectiveness in managing their time, follow ups, and tasks.
  • Demonstrating expertise in prospecting, door opening, appointment setting, and other sales techniques essential for achieving top performance and meeting sales quotas. Additionally, producing, iterating, and innovating sales scripts and strategies that help SDR’s in securing appointments with Fortune 1000 companies.
  • Creating, deploying, and analyzing prospecting cadences, encompassing cold calls, social media and personalized emails to connect with the right persons at target companies and generate leads.
  • Establishing and refining a culture of continuous improvement through regular sales trainings, demonstrations, role- playing, team stand-ups, incentive programs, regular 1:1 coaching, performance-improvement-plans, etc.
  • Driving and implementing improvements for the team while executing additional strategies to enhance their overall performance. Additionally, providing key insights into the competitive landscape.
  • Working closely with department leaders to ensure the sales team qualifies and schedules successful meetings to expand the new business pipeline and achieve revenue growth targets.

WHO YOU ARE

  • You have at least 5 years of BPO sales experience and at least 5 years of leading outside sales teams
  • You have a proven record of driving sales growth and achieving revenue targets.
  • You possess substantial experience in sales, business development, and sales leadership.
  • You are knowledgeable about industry trends and market dynamics.
  • You are skilled at devising strategies for identifying, qualifying and reaching out to new prospects.
  • You possess a passionate “will to win” attitude.
  • Ideally you hold a Bachelor’s Degree, but this is not a requirement

COMPETENCIES

  • Active Listening – Consultative salespeople enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others’ messages.
  • Relationship Building – They develop effective long-term professional interactions with others based on trust: trust that they will always work toward the best interest of those involved and that they are sufficiently competent to provide positive results.
  • Influence and Persuasion – Consultative salespeople are effective in persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.
  • Interpersonal Sensitivity – They relate effectively to other people, sense the impact of their own behavior upon others, and modify their approach in order to achieve productive outcomes.
  • Accountability – They take responsibility for their own performance and accept full ownership of issues, problems, and opportunities, regardless of the source.
  • Information Seeking – Consultative salespeople are driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future.
  • Service Focus – They place emphasis on creating customer loyalty by continually enhancing the customer experience. They show the capacity to identify and understand the needs of customers, manage expectations, and give priority to meeting and exceeding those needs.
  • Composure and Resiliency – They are able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. They have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.
  • Negotiating – They identify key bargaining points for all parties and work effectively toward win-win solutions.

 

 

 

**Along with a generous Compensation Package, the company offers an excellent Benefits Package, including Medical, Dental, a Defined Contribution Plan (e.g. 401(k)), Life Insurance, Long Term Disability, a Flexible Spending Account and Paid Maternity/Paternity Leave.

 

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law.

LOCATION: Florida or Texas

PHONE: 727-397-9611

EMAIL: [email protected]

Apply Now

It’s rewarding working at a place that gives back in so many ways. Superior Uniform is part of the Adopt-A-Shore program and has been hosting on-site blood drives since 1987! Participating in these activities really makes me feel like part of a great team.

I’ve been a part of the Superior family for six years… and appreciate all of the extras offered. Like an on-site Yoga class, a walking program and monthly wellness and nutrition seminars. It feels good knowing I’m important to the company as a person.

The average employee tenure at Superior Group of Companies is 15 years and I’ve personally been part of the Superior Group of Companies family for 14 years. I am delighted to work for a company that provides such great job stability for their employees.

I’m proud to be part of such a wildly diverse team of talent. No matter how different our backgrounds and skill sets might be, each of us is appreciated for our contribution to our common goals. To me, that is truly the meaning of teamwork.

Superior is a publicly traded company who does business nationally… but here I’m not just a number. The opportunity for career enrichment is unlimited and my ideas are taken seriously.

Fashion Seal Healthcare provides cutting edge uniform programs and image apparel for our customers. It makes me proud to be part of a company that continually strives for apparel innovation, and is recognized for it within the textile industry.

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